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Terms & Conditions

  1. Price variation Estimates are based on Paper Bag Co (South West) Limited’s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.
  2. Tax Prices quoted are net of VAT. VAT will be charged at the current rate.
  3. Preliminary work All work carried out, whether experimentally or otherwise, at customer’s request shall be charged.
  4. Proofs In the case of printed bags, alterations from the original copy on and after the first proof, including alterations in style, will be charged extra. No responsibility will be accepted for any errors in proofs which have been passed by the buyer.
  5. Suitability of goods For any specific purpose cannot be guaranteed by the sellers.
  6. Printing We shall endeavour to match a colour as close as possible but we cannot guarantee an exact match.
  7. Material Whilst every effort will be made to supply material in accordance with the quality of samples submitted or quoted for, the contract is not a contract of sale by sample.
  8. Industry tolerance Quotations are conditional upon a margin of 10% being allowed for overs or shortage, the exact quantity delivered will be the quantity invoiced. Thickness in materials and size given is calculated at +/- 10%.
  9. Delivery
    1. Delivery of work shall be accepted when lendered and thereupon, or, if earlier, on notification that the work has been completed the ownership shall pass and payment shall become due.
    2. Unless otherwise specified, the price quoted is for delivery of the work to the customer’s address as set out in the estimate. A charge may be made to cover any extra costs involved for delivery to a different address.
    3. Should expedited delivery be agreed an extra may be charged to cover any overtime or any other additional costs involved.
    4. Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days Paper Bag Co (South West) Limited shall then be entitled to payment for work already carried out materials specially ordered and other additional costs including storage.
    5. Failure to deliver within the time stated, on the part of the seller shall not entitle the buyers to any claim upon the sellers by reason of such a failure. Delivery times are approximate and commence from confirmation of all order details.
    6. We use 3rd Party professional couriers to deliver your items (DPD Local / DHL International) or a palletised delivery service depending on the size and weight of the products that you order. Therefore we cannot be held responsible in the event of service interruptions or failures caused by events beyond Paper Bag Company’s control. Please allow 1-2 working days. We will endeavour to contact you as soon as we are aware of such delays.
    7. Please note that late payment may cause a delay in the delivery of your order.
  10. Claim limitation Any claim by the buyer that the goods are not in accordance with the specification is limited to the replacement by the sellers of the goods supplied.
  11. Claim for damage or damage or non-delivery Will not be entertained by the seller unless they are notified in writing within 14 days of the invoice date and are signed for as damaged on the delivery note.
  12. Customer’s property
    1. Except in the case of a customer who is not contracting in the course of a business nor holding himself out as doing so, customer’s property and all property supplied to Paper Bag Co (South West) Limited by or on behalf of the customer shall while it is in the possession of Paper Bag Co (South West) Limited or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly.
    2. Paper Bag Co (South West) Limited shall be entitled to make a reasonable charge for the storage of any customer’s property left with Paper Bag Co (South West) Limited before receipt of the order or after notification to the customer of completion of the work.
  13. Force Majeure This contract may be varied or cancelled by the Seller if it is affected by any Act of God, War, Strike, Lock out, Fire, Flood, Drought, Tempest or any other cause beyond control of the Seller whether similar to the foregoing or not, or if the Seller shall for any reason be unable to procure materials or articles required for the performance of the contract.
  14. Cancellation or amendment to order Any costs incurred will be invoiced.
  15. Payment terms Unless otherwise specified (ie first orders), Payment is strictly net and payable from 30 days of the invoice date (the due date). We reserve the right to charge interest on any late payments under the Late Payment of Commercial Debts (Interest) Act 1998. Please note that late payment may cause a delay in the delivery of your order.
  16. Law These conditions and all other expressed terms of the contract shall be governed and contracted in accordance with the laws of England.
  17. Returns Online and Telephone Orders – Customers have 14 days to return unwanted goods. You can only return goods in their original package and in re-salable condition. Paper Bag Co (South West) Ltd will issue a refund for the unwanted goods but not for the carriage.


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highest quality

The highest quality
paper bags

Fast turnaaound

Fast turnaround

A friendly open and honest service

A friendly, open and
honest service

Ethical and fairly traded products

Ethical and fairly traded

Expert customer service

Expert customer


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