Phone Phone 01373 825 834
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Home  Delivery Information

Paper Bag Co. pride itself in the speed with which we process and deliver your order. It is fast, efficient and hassle-free. All orders we receive Monday to Friday before 3pm are dispatched the same day. We use professional couriers to deliver your items (Interlink Express / DPD / DHL International) or a palletised delivery service depending on the size and weight of the products that you order.

Orders placed by 3pm* (*2pm for Cotton/Canvas/NWPP/Jute Bags) will be dispatched for NEXT WORKING DAY delivery. We can deliver NEXT WORKING DAY to any where in the UK Mainland except for the most remote areas of Scotland where deliveries may be later. Also if the delivery needs to cross the water i.e. Northern Ireland, Southern Ireland, Scottish Islands, Channel Islands, Isles of Scilly, Isle of Man, Isle of Wight - we offer a 2-3 days delivery service. For those named above there will be a minimum of £20.00 (exc VAT) surcharge. The country/location box will assist with this process and when checking out of our website the relevant surcharges will appear. NEXT DAY delivery does not apply in the event of service interruptions or failures caused by events beyond Paper Bag Company's control. Please allow 1-2 working days.

It is important that you give us the full delivery address and contact telephone number. If goods are returned to the Paper Bag Company because of an incorrect or incomplete address, the carriage is not be refundable.

A signature will be required on delivery unless you have instructed otherwise. You may choose the LEAVE SAFE option and we will then be happy to carry out your instructions, i.e. leave by back door. We cannot accept any liability for items that are not signed for.

Your order may be delayed if:
There are any unexpected stock shortages. We will notified you by e-mail or telephone if this is occurs. If we are unable to get immediate security clearance for payment. We will notified you by e-mail or telephone if this is occurs.

My Order has not arrived

All Orders placed before 3pm will be dispatched using Next Working Day Service. Please note that we rely on our courier to fulfil your order. Please note that we cannot be held responsible for delays caused by events beyond Paper Bag Company's control such as traffic conditions or bad weather. Please allow 1-2 working days.

My Order is not correct

Please accept our sincere apologies for any inconvenience caused. Kindly contact our office on 01373 825 834 and let us know. We will explain your options thoroughly.

NEW Click and Collect

Interlink / DPD Pickup, 2500 Shops with DPD Pickup points within 10 minutes drive of 93% of the population and a 5 minutes walk within central London. Shops are in great locations so you can Pickup easily during your busy day. Locations include Doddle sites at Key railway stations, Rowlands and Numark pharmacy chains and Halfords stores. Currently DPD Pickup is unable to deliver to Republic of Ireland, Channel Isles, Isle of Man, Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit www.dpd.co.uk/pickuplocator and enter your postcode.

 

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